Terms of Service

1. Overview

Welcome to Simply Adore. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. These terms apply to all users, customers, and visitors.
Simply Adore is a boutique gift shop based in South Africa, offering curated lifestyle items including blind buy mystery boxes, accessories, and self-care products.

2. Products & Blind Buy Policy

Our Blind Buy items are mystery-based products.
Items are randomly selected and cannot be chosen by the customer
No guarantees are made regarding specific items, colours, or themes
By purchasing, you accept the surprise element of the product
We aim to ensure variety, quality, and value in every order.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR)
Prices are subject to change without prior notice
Full payment is required before order processing
We reserve the right to refuse or cancel any order if necessary

4. Orders & Processing

Orders are processed within 1–5 business days unless otherwise stated
Custom or high-volume orders may require additional time
Once an order is placed, it cannot be modified or cancelled

5. Shipping & Delivery

We ship nationwide across South Africa
Delivery times vary depending on courier services
Simply Adore is not responsible for delays caused by third-party couriers
Customers are responsible for providing correct delivery details.

6. Returns, Refunds & Exchanges

No returns or exchanges on Blind Buy items
Returns are only accepted for:
Damaged items upon delivery
Incorrect items sent
All issues must be reported within 48 hours of receiving your order with photo proof.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:
Contact us within 48 hours
Provide clear photos and order details
We will assess and resolve accordingly (replacement or refund where applicable)

8. Product Use & Safety

Some products (e.g. personal safety items, cosmetics, bath products) must be used responsibly.
Simply Adore is not liable for misuse of any product
Always follow usage instructions where applicable

9. Intellectual Property

All content, branding, images, and designs are the property of Simply Adore.
May not be copied, reproduced, or used without permission

10. Privacy

Your personal information is handled with care and used only for order processing and communication.
We do not sell or share your personal data with third parties.

11. Limitation of Liability

Simply Adore is not liable for:
Indirect or incidental damages
Delays outside of our control
Customer dissatisfaction due to the mystery nature of products

12. Contact Information

📧 Email: admin@simplyadore.co.za
📱 WhatsApp: 064 866 6819
🌐 Website: simplyadore.co.za

Final Note:
At Simply Adore, we believe in creating joy through surprise, beauty, and thoughtful details. By shopping with us, you’re choosing to adore the little things.